FAQs

Our team works fast to get your order on its way! While we can't change the items in your cart after checkout, we're happy to help with address or contact updates when notified immediately after checkout. Just send us a quick note through our Contact Form. 

To apply a discount code:

• Proceed to checkout and enter your code in the 'Discount Code' field.

• Click 'Apply' to see your new total before finalizing your order.

• Only one code can be used per order.

If you’re having trouble entering your discount code, please try clearing the cache on your web browser or trying on a different device.

You can cancel your order any time before it is dispatched. As we dispatch standard orders within 1–2 business days, please contact us as soon as possible if you need to cancel.

For pre-orders, the same rule applies — you can cancel any time before your order is dispatched. As pre-orders may have longer lead times, you may have more time to cancel, but we'd still recommend reaching out as early as possible.

Once an order has been dispatched, it can no longer be cancelled. However, customers have the right to withdraw from their order within 14 days of delivery. If you'd like to return your order, please visit our returns portal once it arrives.

We ship from UK, EU, and AUS warehouses within 1–2 business days. A tracking email will be sent to you once your order has been dispatched. All packages are insured and trackable.

For orders shipping to Australia and New Zealand, eligible items will be fulfilled from our Australian warehouse for faster and more affordable delivery. If your order contains items that ship from Australia and UK warehouse locations, split shipping rates will apply, and you'll receive separate shipments. This will be clearly indicated at checkout.

Taxes and duties are included in the price at checkout for all international orders — no extra fees or customs hold-ups.

For full shipping rates and delivery timeframes, please see our shipping policy.

This means the warehouse shipping to your country/location is unfortunately out of stock for that specific item. If stock appears to be available on the product page, it is because there is still stock located in another warehouse. We do not currently move stock between our warehouses.

Once your order has been placed, you will receive a confirmation email with your order details. 

Once your order has been dispatched from our warehouse, you will receive another email with a tracking number and a link to our tracking page.

Click on the tracking number link or enter the tracking number into our tracking page.

Orders are typically dispatched within 36 hours of your order being placed. However, occasionally, there might be a slight delay in the tracking link becoming active in our system. We ask that you wait 72 hours before contacting our customer service team. 

If your tracking hasn't updated in an unusually long time or your order is significantly overdue, please get in touch with us, and we'll open an investigation with the carrier and guide you through the next steps.

We'd recommend first checking with neighbours or your local post office, as parcels are sometimes left nearby or held for collection. If you're still unable to locate your order, please contact us within 48 hours of the delivered status showing so we can open an investigation on your behalf.

All product pages include a size chart that includes key garment measurements, a size recommendation based on height and the fit of the garment, as well as model images for reference.

To start a return, please visit our Returns Portal. You will need your Order Number and the email used to complete the order.

If you've changed your mind or no longer want an item, you can return it to us for a refund, exchange, store credit, or gift card — depending on your location.

• UK & select EU customers — refund, exchange, store credit, or gift card
• All other locations — refund or store credit

Return requests must be notified within 14 days of delivery. Items must be sent back within 14 days of receiving your return label.

Return shipping costs are at the customer's expense, except where an item is faulty or not as described.

To start a return, visit our returns portal.

All returned items must be in their original condition and with no signs of wear.

Please see our full Returns Policy for further details.

What are my statutory rights?

Your right to return under our policy is separate from and in addition to your legal rights. UK customers have rights under the Consumer Contracts Regulations. EU customers have rights under the EU Consumer Rights Directive. Australian customers have rights under the Australian Consumer Law. Customers in other countries may have additional rights under local law.

We offer refunds, exchanges, and store credit where eligible.

Refunds: Available to all customers who notify us of their intent to return within 14 days of delivery.

Exchanges: Available to UK, AUS/NZ and select EU customers when notified within 14 days of delivery and sent back within 14 days of receiving your return label. For international customers, we offer a return & store credit to be used towards a new order instead of exchanges.

- AUS/NZ: Exchanges are available for orders shipped from the Australian warehouse. Exchanges aren't available for orders shipped from the UK warehouse. A return with store credit will be offered instead to allow you to re-purchase another size/colour.

To start a return or exchange, please visit our Returns Portal or view our Full Policy for more details.

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